How to Reset Your Forgotten MTN MoMo PIN in Ghana. Forgot your MTN MoMo PIN? Learn how to reset your Mobile Money PIN in Ghana easily, online, via shortcode, or at an MTN service center. Your MTN Mobile Money (MoMo) PIN is your key to securing all your transactions. But what happens when you forget it or enter it wrongly too many times? MTN has made it easy to reset or recover your MoMo PIN safely.
In this post, we’ll guide you through the step-by-step process of resetting your MoMo PIN in Ghana in 2025, and share some useful tips to keep your wallet secure.
When You Might Need to Reset Your MoMo PIN
- You forgot your PIN and can’t remember it.
- You entered the wrong PIN multiple times and got locked out.
- You suspect someone else might know your PIN.
- You’ve changed your SIM card or phone.
Option 1: Reset Your MoMo PIN via Shortcode
If your account is still active and you can access your SIM, follow these steps:
1. Dial *170# on your MTN line.
2. Select Option 6 – My Wallet.
3. Choose Option 7 – Reset PIN.
4. Follow the prompts to create a new 4-digit PIN.
5. You’ll receive an SMS confirming your new PIN has been set.
✅ Note: Make sure to choose a PIN that’s easy for you to remember but hard for others to guess.
Option 2: Reset Your MoMo PIN via the MTN App
If you’re using the MTN MoMo App:
1. Open the MoMo App.
2. Tap “Forgot PIN?” on the login page.
3. Follow the on-screen steps to verify your identity using your phone number and Ghana Card.
4. Set a new PIN and confirm.
The reset takes effect instantly once verified.
Option 3: Visit an MTN Service Center (If You’re Locked Out)
If your MoMo wallet is blocked or suspended, you’ll need to visit the nearest MTN Customer Care Center with:
- Your Ghana Card
- Your MTN SIM card
- Any recent MoMo transaction details for verification
Once confirmed, the agent will reset your MoMo PIN and reactivate your wallet.
Tips to Keep Your MoMo Account Safe
- Never share your MoMo PIN with anyone, even MTN staff.
- Don’t use easy combinations like “1234” or “0000”.
- Change your PIN regularly.
- Watch out for MoMo scam calls or fake messages.
How to Reset Your Forgotten MTN MoMo PIN in Ghana. Resetting your MTN MoMo PIN is quick and simple once you follow the right steps. Whether you do it via shortcode, the app, or at an MTN office, you can regain access to your wallet within minutes.
Remember, your MoMo PIN is your digital signature. Keep it secret, keep it safe.
