How to Reactivate Your MTN MoMo Account in Ghana. If your MTN Mobile Money (MoMo) account has been blocked, suspended, or deactivated, don’t panic, it can be reactivated easily. Many Ghanaians face this issue, especially when their SIM cards are inactive for long periods, their accounts are flagged for suspicious activity, or they forget their MoMo PIN.
This guide explains why your MTN MoMo account may be deactivated and how to reactivate it quickly in 2025.
Why Your MTN MoMo Account Might Be Deactivated
1. SIM inactivity: If you haven’t used your MTN SIM or MoMo service for several months.
2. Wrong PIN attempts: Entering an incorrect MoMo PIN multiple times can trigger a security lock.
3. Suspicious transactions: Fraud-related or unusual activities may cause MTN to suspend your wallet.
4. KYC (Know Your Customer) issues: If your ID or registration details are incomplete or mismatched.
5. SIM swap or replacement: Changing your SIM card can sometimes cause temporary MoMo deactivation.
How to Reactivate Your MTN MoMo Account
Follow these steps to regain full access to your account:
Step 1: Visit the Nearest MTN Service Centre
Take your Ghana Card (or any valid ID you used for MoMo registration) and visit any MTN Customer Care Center.
Step 2: Explain Your Issue Clearly
Tell the customer service representative that your MoMo account has been deactivated or blocked, and you want it reactivated.
Step 3: Verification Process
MTN will verify your identity using:
- Your registered phone number
- Your Ghana Card details
- Recent MoMo transaction history
- This is to confirm you’re the rightful owner of the wallet.
Step 4: PIN Reset (if required)
If you’ve forgotten your PIN or entered it wrongly multiple times, the agent will help you reset it securely after verification.
Step 5: Confirmation Message
Once reactivated, you’ll receive a confirmation SMS from MTN saying your MoMo wallet is active again. You can then start sending, withdrawing, and paying with MoMo immediately. Sometimes the message may not come, but if it is done then it should work after 5mins.
Quick Alternative (If It’s a Minor Issue)
If your account is just temporarily locked, you can try:
- Dial *170#
- Select Option 6 (My Wallet)
- Choose Option 7 (Reset PIN)
- Follow the on-screen steps
- If that doesn’t work, you’ll need to visit a service center for a manual reset.
Tips to Prevent Future MoMo Deactivation
- Keep your SIM active (make a call or send a message monthly).
- Avoid sharing your MoMo PIN with anyone.
- Always use your registered Ghana Card details.
- Update your MoMo details whenever you change your SIM or ID.
How to Reactivate Your MTN MoMo Account in Ghana. Your MTN MoMo account is an essential part of everyday transactions in Ghana, from paying bills to sending money. If it gets blocked or deactivated, don’t worry. Just follow the steps above to reactivate it safely and get back to using your account within minutes.
